Privacy Policy

OfflineContent · Last updated: 31 May 2026

OfflineContent ("we", "us", "the Service") is operated by Flames Media, a sole proprietorship based in Denmark. This policy explains what personal data we process when you use OfflineContent, why, and the rights you have under the EU General Data Protection Regulation (GDPR). If you have any questions, contact us at hello@offlinecontent.app.

1. What OfflineContent does

OfflineContent is a web application that turns long-form video (for example a Twitch or YouTube VOD you own or have the right to use) into short vertical clips, generates subtitles, and — only when you explicitly connect an account and ask it to — schedules or publishes those clips to third-party platforms such as TikTok and YouTube.

2. Data we collect

• Account data — your email address and authentication details, handled by our authentication provider (Supabase).
• Connected-platform tokens — when you connect TikTok, YouTube, or Twitch, we store the OAuth access/refresh tokens those platforms issue, solely to perform the actions you request (e.g. publishing a clip you created). We do not post anything without your action.
• Content you submit — the source video URLs/identifiers you provide and the artifacts we derive from them (transcripts, clip candidates, rendered clips, thumbnails, layout settings).
• Usage & billing data — your processing credit balance and ledger, and, if you purchase credits, payment data handled by our payment processor. We do not store full card numbers.
• Technical data — basic logs needed to run and secure the Service.

3. How we use it (and legal basis)

• To provide the Service you request — clip generation, scheduling, publishing (performance of a contract).
• To meter usage and bill credits (performance of a contract).
• To secure the Service and prevent abuse (legitimate interest).
• To comply with legal obligations (legal obligation).

4. Service providers / sub-processors

We use the following processors to run OfflineContent. We share only the data each one needs:

• Cloudflare — hosting, request proxying, and object storage (R2) for your artifacts.
• Supabase — authentication and the accounts/credits database.
• Modal — on-demand GPU compute that transcribes audio and renders clips.
• AI text providers (e.g. DeepSeek via OpenRouter) — we send transcript text to identify clip-worthy moments and generate titles/descriptions.
• Platforms you connect (TikTok, Google/YouTube, Twitch) — accessed through their official APIs under your authorization.
• A payment processor — to handle purchases of processing credits.

Some of these providers are located outside the EU/EEA (e.g. in the United States). Where that is the case, transfers are made under appropriate safeguards such as the EU Standard Contractual Clauses.

5. Data retention

• Full source audio is processed transiently and not retained after a job completes.
• Intermediate download segments are deleted once a clip is rendered.
• Rendered clips are retained for a limited period (around 30 days, depending on your plan) and may be deleted automatically afterwards.
• Transcripts, clip metadata, and your settings are kept while your account is active.
• Account and billing records are kept as long as required for the Service and for legal/accounting obligations.

6. TikTok & connected accounts

When you connect TikTok we use TikTok's official Login Kit and Content Posting API. We request only the permissions needed to identify your account and upload/publish the content you create. We store the token only to act on your behalf, and you can disconnect at any time — in OfflineContent and in your TikTok account settings — which revokes our access. The same applies to YouTube/Google and Twitch.

7. Your rights

Under the GDPR you can request access to, correction of, deletion of, or a portable copy of your personal data, and you can object to or restrict certain processing. Email hello@offlinecontent.app and we will respond within the legal time limits. You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).

8. Cookies

We use only the cookies/local storage necessary to keep you signed in and run the Service. We do not use third-party advertising cookies.

9. Children

OfflineContent is not directed to children under 16, and we do not knowingly collect their data.

10. Changes

We may update this policy; the "last updated" date above reflects the latest version. Material changes will be communicated through the Service.

11. Contact

Flames Media (OfflineContent), Denmark — hello@offlinecontent.app.